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Point Grey endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing Point Grey customers with assistance.

Technical Support - August 2010 (View Archives)

FlyCapture 2.1 Beta is Available Now

Point Grey recently released the first Beta of version 2.1 of the FlyCapture® Software Development Kit.

Building on the success of v2.0, v2.1 will include a number of new features. Along with enhancements such as a bus interface API, torn image detection, improvements to bus reset handling, partial image event notifications, and 64-bit driver performance, this version also adds support for Point Grey’s upcoming GigE Vision-compliant Gigabit Ethernet cameras.

Point Grey's FlyCapture SDK is compatible with 32 and 64-bit Windows and Linux platforms, and is used for image acquisition and control of all Point Grey single lens fireWire, USB, and future GigE cameras.

If you are interested in helping us test out the new FlyCapture 2.1 Beta release, please feel free to download it from our downloads site.

For further questions on the Beta release or any other issues, please feel free to contact support@ptgrey.com.

New Downloads Available

Point Grey strongly recommends reading the product Release Notes (where applicable) before installing. For these and other product downloads, visit our downloads site.

1. FlyCapture 2.1 Beta 1 SDK - For single lens cameras - read release notes

2. Ladybug® 1.4 Release 7 SDK - read release notes

3. Ladybug 1.5 Beta 5 SDK - read release notes

4. Triclops 3.3 Beta 3 SDK - read release notes

5. Firefly® MV Firmware v1.3 Release 0 - read release notes

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all Point Grey products and was developed to help customers resolve product issues.

Newest Knowledge Base Articles

Recently Updated Knowledge Base Articles

Contact Support
Our Technical Support Team is available to provide existing Point Grey customers with assistance regarding the installation, troubleshooting, configuration, and customization of Point Grey cameras.


With the release of FlyCapture® 1.8.3.23, FlyCapture 2.0.3.15 and Ladybug® 1.4.3.6 SDKs on our downloads site, we are now distributing signed drivers for Windows® 7


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